Refund policy
Return & Refund Policy
Store Name: Hidden Accord
Email: support@hiddenaccord.shop
At Hidden Accord, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
To initiate a return, please contact us at support@hiddenaccord.shop with your order number and reason for return. Returns sent without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Final sale or clearance items
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Personalized or custom-made products
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Intimate or hygiene-related items (if applicable)
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method.
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Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.
Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at support@hiddenaccord.shop.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at support@hiddenaccord.shop with photos and your order number. We will resolve the issue promptly.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank (processing times may vary).
If you have done all of this and still have not received your refund, please contact us at support@hiddenaccord.shop.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us: